Effective Date: August 14, 2026
These SMS Terms & Conditions ("SMS Terms") govern text-message communications sent by or on behalf of Tus Ojos Inc.
1. Program Description
Tus Ojos may use text messaging for responses to inquiries; appointment requests; scheduling communications; appointment confirmations; appointment reminders; rescheduling communications; office notices; customer-service messages; order or eyewear communications; and promotional messages when appropriately authorized.
2. Enrollment and Consent
When you affirmatively request text communication or provide consent where required, you authorize Tus Ojos Inc. and authorized communications providers acting on its behalf to send applicable text messages to the mobile number you provided. You represent that you are authorized to provide and use that number.
3. Marketing Consent Is Optional
Consent to receive marketing text messages is not a condition of purchasing goods or services or requesting an appointment from Tus Ojos Inc. Where marketing consent is requested, it is presented separately and is not pre-checked.
4. Service Messages vs. Marketing Messages
Appointment-related, customer-service, transactional, and similar communications may be treated differently from promotional communications under applicable law. Tus Ojos maintains reasonable procedures intended to distinguish marketing preferences from service communications.
5. Message Frequency
Message frequency varies. Frequency depends on your interactions with Tus Ojos, appointment activity, requests, communication preferences, and any promotional program for which you have enrolled.
6. Message and Data Rates
Message and data rates may apply. Your wireless carrier's standard messaging and data charges may apply. Tus Ojos does not control charges imposed by your carrier.
7. Opting Out
You may withdraw consent for applicable automated or promotional text communications at any time through a reasonable method. For supported Tus Ojos text threads, you may reply STOP. You may also use other words that clearly communicate that you want the messages to stop.
FCC rules recognize various reasonable methods of revocation, including standard responses such as STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, and UNSUBSCRIBE; revocation is not limited to a single "magic word."
Tus Ojos will process qualifying opt-out requests as soon as practicable and in accordance with applicable law. FCC rules applicable to covered communications impose a maximum timeframe of 10 business days for covered revocation requests.
8. Opt-Out Confirmation
After a qualifying opt-out request, you may receive a single non-promotional confirmation message confirming that your request has been received or processed.
9. Help
For assistance, where supported, reply HELP. You may also contact contact@tusojoseyecare.com.
10. Communications Provider
Tus Ojos Inc. currently uses Weave for certain telephone and text-message functions. Messages may therefore be routed or processed using Weave or another authorized telecommunications or communication provider.
11. Privacy
Information associated with SMS communications is subject to the Tus Ojos Inc. Privacy Policy and applicable law. Tus Ojos does not sell SMS opt-in consent or SMS opt-in information to unrelated third parties for their independent marketing.
12. Sensitive Information
Ordinary SMS is not an appropriate channel for highly sensitive information. Please do not send Social Security numbers; complete payment-card numbers; account passwords; detailed medical records; or other unnecessary highly sensitive information by text. Tus Ojos may direct you to another communication method when appropriate.
13. Emergencies
Do not use SMS to request emergency medical assistance. If you are experiencing sudden loss of vision, severe eye pain, serious eye injury, or another medical emergency, call 911 or seek immediate medical attention.
14. Carrier and Network Availability
Message delivery may depend on your wireless carrier; your device; your service plan; network availability; and third-party telecommunications systems. Tus Ojos cannot guarantee the delivery or timing of every text message.
15. Changed or Reassigned Numbers
If you stop using a mobile number previously provided to Tus Ojos, you should notify us. You should not enroll a telephone number that you do not own or have authority to use.
16. Changes to SMS Terms
Tus Ojos may update these SMS Terms. The current effective date will appear at the top of this page.
17. Contact
Tus Ojos Inc. 412 W Lehigh Ave. Philadelphia, PA 19133 United States contact@tusojoseyecare.com
Camden: (856) 365-1500 · Philadelphia: (215) 634-6567 · Cherry Hill: (856) 375-2454